Depending on the state of the local delivery network in your area, packages may be delivered a little later than expected as a result of the present covid-19 situation. Please be patient with the logistic workers that are working tirelessly to ensure that our communities have access to the products they need to function.

After confirming your purchase, all standard orders will be sent within four to five business days. We will hold off on sending the rest of your purchase until we have everything that you ordered, including any items we said would ship later.

When the package reaches the country of delivery, any applicable customs or import duties may be applied - but are not handled by us. As your package enters its destination country, customs processing and applicable taxes may be handle by the appropriate department of your government. The package's intended receiver is responsible for these costs. Any import taxes or fees are not our responsibility.

Since customs laws and import duties vary greatly from nation to country, we are unable to predict what the total cost would be. Before placing a purchase, check with your country's customs agency to see what the current fees would be.

We take every option to guarantee your satisfaction, and we do accept returns within 30 days of delivery. However, bear in mind that the cost of returning the goods to us will be on you.

Please contact us at [email protected] and send the item back to the address below.

Guav Store

47 W 13th Street

10011, New York City, Manhattan

We can't issue a refund or exchange after 30 days from the date of delivery. Your item must be returned in the same condition as when you received it and in the original packaging to be eligible for a refund. It's important that it comes bundled up in its original packaging as well. In general, gift cards cannot be returned for a cash refund. Shipping fees are non-refundable.

As we cannot guarantee that we will receive your returned item, we recommend that you use a trackable shipping service or purchase shipping insurance for any returns above $75.

The moment we receive and inspect your returned item, we will send you an email to let you know that we have received it. Your credit will be made to your credit card or original mode of payment within 14 days of our receiving your returned item.

Check your bank account again to see if the refund has been deposited. The next step is to get in touch with your credit card company; it could take some time before your refund is actually posted. The next step is to call your financial institution. A refund may take some time to appear in your account while it is being processed. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Items purchased on sale or marked down cannot be returned for a refund or exchange. There will be no reimbursement issued if you return them to us. Please contact our customer service team before placing a purchase if you have any queries about sizing, fit, or fabric.

In case you ordered the wrong size, please let us know and we'll gladly send you the correct one or accept an exchange. Items are only exchanged if they are damaged or defective upon arrival. Please contact us at [email protected] if you need to return an item for a different size.